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Create a Refund

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Bytimothy A
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Overview: 

Creating a refund allows you to return payment to a customer for a completed transaction. This helps resolve billing issues, handle returns or cancellations, and maintain accurate financial records.

Follow these steps to create a refund:

Step 1: On your Dashboard, navigate to the Invoices tab under the Sales section.

Step 1: On your Dashboard, navigate to the Invoices tab under the Sales section.

Step 2: You will then be navigated to the Invoices tab.

Step 2: You will then be navigated to the Invoices tab.

Step 3: Select an invoice with a Paid status. Then click it.

Step 3: Select an invoice with a Paid status. Then click it.

Step 4: A side panel will open. Scroll down to the Payment History section and click the Refund button.

Step 4: A side panel will open. Scroll down to the Payment History section and click the Refund button.

Step 5: A pop-up will appear where you can enter details such as the reason for the refund and a note for the customer.

Step 5: A pop-up will appear where you can enter details such as the reason for the refund and a note for the customer.

Step 6: Click the Complete button to finish the refund.

Step 6: Click the Complete button to finish the refund.

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