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Viewing and Unarchiving Call Logs

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Bytimothy A
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Overview: 
To view archived call logs, access the archive section and review past calls, then select any call to unarchive it if needed. This helps you retrieve important call records and restore them for active use or follow-up.

Follow these steps to view and unarchive call logs:

Step 1: On your Dashboard, click on the Call Log tab under the Communications section. 
Step 1: On your Dashboard, click on Call Log tab under the Communications section.
Step 2: You will be navigated to the Call Log.
Step 2: You will be navigated to the Call Log.
Step 3: Click on the Archive button to proceed. 
Step 3: Click on the Archive button to proceed.
Step 4: You will be taken to the archived call logs to review past call activities.

Step 4: This will take you to the archived call logs, where you can review past call activities that were previously archived.
Step 5: To remove call history from the archive, select the checkbox next to the call(s) you want to unarchive. You can select multiple call records at once to unarchive them in a batch.
Step 5: To remove call history from the archive, simply select the checkbox next to the call(s) you want to unarchive. You can select multiple call records at once for batch unarchiving.
Step 6: Once all the desired call history is selected, click on Unarchive Calls to proceed. 
Step 6: Once all the desired call history is selected, click on Unarchive Calls to proceed.
Step 7: A pop-up window will appear, asking you to confirm if you want to unarchive the selected calls. Once you’ve made your decision, click Done to proceed. 
Step 7: A pop-up window will appear, asking you to confirm if you want to unarchive the selected calls. Once you’ve made your decision, click Done to proceed.
Step 8: This will move the selected calls back to your active Call Log, making them visible and manageable alongside your current call activities. 
Step 8: This will move the selected calls back to your active Call Log, making them visible and manageable alongside your current call activities.
Step 9: Now, let’s return to the active Call Log. To do this, click the X mark. 
Step 7: Now, let’s return to the active Call Log. To do this, click the X mark.
Step 10: You are now back in the active Call Log, where you can view the calls that were just unarchived. 
Step 10: You are now back in the active Call Log, where you can view the calls that were just unarchived.

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