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Managing Call Settings

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Bytimothy A
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Overview: 

Managing Call Settings allows you to configure how calls are handled within the system. This includes adjusting call preferences, routing rules, and other related options to ensure smooth and efficient communication.

Follow these steps to manage call settings: 

Step 1: On your dashboard, click the user dropdown menu in the top-right corner.
Step 1: On your dashboard, click the user dropdown menu in the top-right corner.

Step 2: From the dropdown menu, click Settings to navigate.

Step 2: From the dropdown menu, click Settings to navigate.

Step 3: You will then be taken to the Settings page. Click on Communications Settings to continue.

Step 3: You will then be taken to the Settings page. Click on Communications Settings to continue.

Step 4: You will be taken to the Communications Settings.

Step 4: You will be taken to the Communications Settings.

Step 5: By default, your mobile phone number from your profile settings will be used here. You can change it as needed.

Step 5: By default, your mobile phone number from your profile settings will be used here. You can change it as needed.

Step 6: You can toggle the IVR setting switch on to enable it. You can then manage the pressed key action based on your preference.

Step 6: You can toggle the IVR setting switch on to enable it. You can then manage the pressed key action based on your preference.

Step 7: You can also manage your whisper and voicemail messages by toggling the switch on. Once enabled, you can choose between digital or voice recording. This will play for customers before the call starts ringing and for unanswered calls to your number.

Step 7: You can also manage your whisper and voicemail messages by toggling the switch on. Once enabled, you can choose between digital or voice recording. This will play for customers before the call starts ringing and for unanswered calls to your number.

Step 8: You can also set up your missed call text message and text message for unknown customers. You can connect a form to the text message for unknown customers and manage the call timeout before it goes to voicemail (1 ring = 3 seconds).

Step 8: You can also set up your missed call text message and text message for unknown customers. You can connect a form to the text message for unknown customers and manage the call timeout before it goes to voicemail (1 ring = 3 seconds).

Step 9: Lastly, the customer view timeout. This is the total time limit for viewing a customer in the message module. You can select a duration from 2 hours up to 12 hours.

Step 9: Lastly, the customer view timeout. This is the total time limit for viewing a customer in the message module. You can select a duration from 2 hours up to 12 hours.

Step 10: Once everything is set, click the Update button to save and apply the changes.

Step 10: Once everything is set, click the Update button to save and apply the changes.

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