Partner Disputes

Overview

Partner disputes occur when there is confusion over who should receive credit for a sale or how a commission was calculated. Deposyt minimizes disputes with automatic tracking, but having clear rules is essential.

Follow the steps below to manage partner disputes in the Messages module.

Step 1: Common Dispute Scenarios

• Two partners claim the same customer
• A partner claims a sale without using their link
• Commission amount is questioned
• Refund impacts commission

Step 2: How Deposyt Handles This

• Tracks referral links automatically
• Logs attribution at the time of purchase
• Stores all order and commission data

Step 3: Key Rules to Set

1. Link-Based Attribution Wins
   • If a tracked link is used, that partner gets credit.
2. Manual Assignments Must Be Clear
   • Assign manually at the time of sale
   • Add notes for clarity
3. One Partner Per Sale
   • No splitting unless predefined in advance
4. Refund Rules Apply
   • Before payout → commission adjusts automatically
   • After payout → clawback applies

Step 4: Best Practices

• Document your rules clearly
• Avoid making exceptions
• Keep processes consistent

Summary

Partner disputes are minimized by setting clear attribution rules and using Deposyt’s automated tracking system correctly.